Legal
Refunds and canceling
Disconnect is $9 every 30 days. The 14-day trial requires a card. Cancel from Account → Manage billing before the trial ends and you are not charged.
After a paid period starts, you can cancel anytime in Manage billing. You keep access until the date shown on Account. We do not prorate unused days on a standard cancel. If a charge was a clear error, write from the Help card on Account and we will review a refund.
Gifted access codes are not a paid subscription and are not refundable. Deleting your account cancels a Stripe plan so it does not keep charging.
Failed payments mark the plan past due. Update the card from Manage billing to keep pairing and new turns after the current period.